ICEbrowser Support
| Supported ICEbrowser customers requiring support, please complete the Request Support Form: |  |
ICEbrowser Downloads
ICEbrowser downloads are only available to supported customers (see Development Status Change Notification below for more information).
Supported customers can access downloads using their FTP account information provided to them by ICEsoft product support. If you have any problems accessing the FTP download accounts, or cannot find your FTP account information, please Contact Us.
ICEbrowser Development Status Change Notification The following important notice applies to ICEbrowser SDK, ICEreader SDK, and these ICEbrowser Modules; SSL Module (ICEssl), NTLM Module, Accessibility Module, and Flash Pilot Module.
Since its launch as the worlds first DOM based browser in 1997, the ICEbrowser has been deployed more than 10 million times. Times have changed however and the decision has been made to begin the migration of ICEbrowser, ICEreader and all the ICEbrowser modules towards an “end of life” status.
Support will continue to existing customers but effective immediately the product line will be removed from an active sales and development status. As the vast majority of our supported customers use our browser products to render “controlled” content, we do not believe that the level or quality of support provided to them will be materially impacted in the immediate future. Existing customers can continue to access product releases and support updates via FTP account information provided by ICEsoft.
Future product releases will be restricted to service releases or “hot fixes” only as required by our existing customer base, and then only to those issues not requiring modification to the layout engine that may necessary to accommodate unsupported web content. No new major product releases or feature enhancements will be made.
As you review your ongoing needs for future support, please review the key dates and service levels that we anticipate being delivered.
| Key Dates | After This Date |
| Last Product Release: Q1, 2009 | … support for existing customers will continue, no major product releases. … no enhancements will be made other than service releases or "hot fixes". |
| Withdrawal from Market: Q1, 2009 | … sales and support will only be made to customers who already have licenses. … active marketing stops. |
| End Of Maintenance: December 31, 2009 | … no further service releases will be made. … "hot fixes" will be supplied only if required under maintenance contract. |
| End Of Service Life: December 31, 2010 | … no further "hot fixes" will be available. … all product support ceases. … the product is no longer sold, maintained, or supported. |
Contract support beyond Dec. 31, 2010 will be available to select pre-existing customers. For more information, please Contact Us.
