Support Options
Take advantage of ICEsoft's commercial support options to ensure ease of development for your ICEfaces applications. Commercial support gives you access to ICEsoft's experienced support engineers and established response times providing you worry free development and deployment for your project. Choose from one of the following support packages listed below:
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Basic
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Standard
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Professional
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Enterprise
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Forum Access
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Documentation
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Tutorials
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Sample Applications
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Unique Support Inquiries
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10
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25
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50
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unlimited
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Certified Releases & Patches
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Email Access
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Phone Access
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Supported IDEs
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Eclipse, MyEclipse, NetBeans
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Eclipse, MyEclipse, NetBeans
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Eclipse, MyEclipse, NetBeans, BEAWorkshop, Oracle JDeveloper |
Eclipse, MyEclipse, NetBeans, BEAWorkshop, Oracle JDeveloper |
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Java EE Frameworks
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Facelets
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Facelets
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Facelets, Hibernate, JBoss Seam, Spring, BEA Portal, Liferay Portal, JBoss Portal |
Facelets, Hibernate, JBoss Seam, Spring, BEA Portal, Liferay Portal, JBoss Portal |
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Remote Desktop Assistance
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License Indemnification
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7x24 Support
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Available |
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2 Days
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1 Day
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8 hours
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4 hours
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Supported App Servers
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Tomcat
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Tomcat, Jetty JBoss, GlassFish (limited1) |
Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere |
Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere |
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Asynch Server Features+(AHS)
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Clustering
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Training Discounts
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5% |
15% |
20% |
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25% |
25% |
1 Native asynchronous server features are NOT supported.
2 Only available when a QuickStart option is bundled with a Professional or Enterprise support subscription.
Pricing
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Basic
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Standard
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Professional
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Enterprise
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Per Application / Per Year
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$3,000
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$5,000
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# of Named Developers3
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1
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1
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2
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2
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# of CPUs Included4
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3
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3
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6
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6
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3 Additional Named Developers $1,500/year. (Professional and Enterprise ONLY)
4 Additional CPUs $500/CPU (NOT available with Basic). Processor & CPU Definitions: Quad-Core = 2 CPU; Dual-Core = 1.5 CPU; Production CPU = 1 CPU; Backup CPU = .5 CPU; Staging CPU = .25 CPU
Detailed Support and Response Times
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Basic
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Standard
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Professional
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Enterprise
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B1
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2 Days
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1 Day
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8 hours
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4 hours
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B2
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5 Days
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2 Days
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1 Day
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1 Day
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B3
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7 Days
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7 Days
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5 Days
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5 Days
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B4
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15 Days
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15 Days
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10 Days
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10 Days
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Mon-Fri 9:00-5:00 MST & GMT+1
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Mon-Fri 9:00-6:00 MST & GMT+1
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Mon-Sun 9:00-6:00 MST & GMT+1
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Availalble
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Availalble
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7x24 Support
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Availalble
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To purchase a support package complete this Inquiry Form.
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